Conditions of sale
1. Our sales policy
1.1 The Seller offer products for sale, on www.tatras.it, and carries out its e-commerce activities exclusively with its end-users, defined as consumers.
1.2 When we speak of consumer, we refer to any physical person operating on www.tatras.it for purposes not related to their trade, business or professional activity if such exist. If you are not a consumer, please refrain from carrying out sales transactions on www.tatras.it.
1.3 In view of its sales policy, the Seller reserves the right not to accept orders from anyone other than consumers or orders that do not comply with its sales policy.
1.4 These Terms and Conditions of Sale exclusively regulate the supply as well as the placing and acceptance of purchase orders relating to products on www.tatras.it between www.tatras.it users and the Seller.
1.5 The Terms and Conditions of Sale however do not regulate the provision of services or sale of products by parties other than the Seller that are present on www.tatras.it through links, banners or other hypertext connections. We advise you, before placing orders and purchasing products and services from parties other than the Seller, to check their conditions of sale because the Seller is not responsible for the provision of services by third parties other than the Seller, or the conclusion of electronic commerce transactions between users of www.tatras.it and third parties.
2. How to conclude the contract with the Seller
2.1 To conclude the purchase contract of one or more products on www.tatras.it, you must fill out the order form in electronic format and transmit it to the Seller electronically, following the relevant instructions.
2.2 Before proceeding with the product purchase, by sending the order form, you will be asked to carefully read the Terms and Conditions of Sale and the Notes on the Right of Withdrawal, to print a copy of them via the print command or to save or produce a copy for your personal use. We also provide a summary of the trading and contractual conditions that we offer for the purchase of products, which contains a reference to the Terms and Conditions of Sale and a summary of the information on the essential characteristics of each product ordered with the price in question (including all applicable charges and taxes), of the means of payment that you can use to buy each product, of the mode of delivery of the purchased products, of the the procedure for handling complaints by the professional, of shipping and delivery costs, as well as the references and the geographical and email addresses of the Seller and the date by which the Seller agrees to deliver the goods. The Vendor will also provide you with a summary of conditions and procedures for the exercise of your Right of Withdrawal and the procedure and timeframe for returning the purchased products (handled by the returns and exchange form). You will also be provided with information on the circumstances in which you will lose the right to withdraw from the contract. If applicable to the purchase, you will be informed that in case of withdrawal, you will have to bear the cost of returning the products. You will, in any case, be reminded of the existence of a legal guarantee of conformity of products, and you will be provided with the contact details of our after-sales service.
2.3 In the order form, displayed immediately before the conclusion of the purchase contract, we will provide summary information about the essential characteristics of each product ordered, the price (including all applicable charges and taxes) and shipping costs (including any additional costs incurred by you for choosing a type of shipping and delivery different and/or more rapid than the standard). The contract is concluded when the Seller receives your order form electronically and after verifying the correctness of data relating to your order.
2.4 The order form will be filed in our database for the period of time required to process your order and as provided by law. You may access your order form by viewing the My order section.
2.5 At the time of submitting the order form you will be notified that such submission implies the obligation to pay the price indicated. Before submitting the order form, you will be asked to identify and correct any errors in data entry.
2.6 The language used to conclude the contract with the Seller is Italian.
2.7 Once the agreement has been concluded, the Seller shall process your purchase order.
2.8 The Seller cannot process your purchase orders that do not offer sufficient guarantees of creditworthiness or that are incomplete or incorrect, or in the event of unavailability of products. In these cases, we will inform you by email that the contract is not concluded and that the Seller has not proceeded with your purchase order, specifying the reasons for the same. The Seller will promptly inform you, at the maximum within thirty (30) days from the day following the date on which you submitted your order to the Seller, if the products presented on www.tatras.it are no longer available or on sale at the time of your latest access to the site or upon sending the order form. If the order form has already been sent and if the price has already been paid, the Seller will refund you the sum paid, without unnecessary delay, and the contract between the two parties will be deemed terminated.
2.9 By sending the order form electronically, you unconditionally accept and undertake to observe these Terms and Conditions of Sale in your dealings with the Seller. If you do not agree with any of the terms set forth in the Terms and Conditions of Sale, please do not submit your order form for the purchase of products on www.tatras.it.
2.11 Once the contract is concluded, the Seller will send you by email a receipt for the purchase order, containing the Terms and Conditions of Sale and the summary document on the Right of Withdrawal and, therefore, all the information already contained in the summary of the trading and contractual conditions displayed prior to the purchase.
2.12 We remind you that the product you buy is exclusively for the country in which you place your order. Therefore, if you decide to send the product to a different country, you are responsible for sending of the same and you are required to follow the regulations and restrictions applicable both for export from the country where you purchased the item and for import into the country you intend to send it. tatras SRL hereby disclaims any responsibility in the matter.
3. Warranties and price indication for the products
3.1 Only products with the tatras trademark are offered for sale on www.tatras.it.
3.2 The Vendor does not sell used or irregular products, nor those of lesser quality than corresponding products on the market.
3.3 The main product features are shown on each product page on www.tatras.it. The images and colours of products offered for sale on www.tatras.it may not correspond exactly to the real ones due to the Internet browser or monitor used.
3.4 The prices of products may be subject to change. Make sure of the final sale price before transmitting the order form.
3.5 The prices shown on the tatras website are displayed in euros. We do everything possible so that the prices shown on our website are accurate. However, errors can occur.
3.6 The prices on the TATRAS website vary according to the shipping country.
3.7 All products come with an identification tag attached with a disposable self-locking seal. Please do not remove the tag and seal from the purchased products, of which they are an integral part, if you wish to return the product.
3.8 The Seller, in case of exercise of your Right of Withdrawal, is entitled not to accept the return or not fully reimburse the amounts paid for the purchase in relation to products returned without the corresponding tag or that have been altered in respect of their essential and qualitative characteristics or have been damaged, as further explained in section 8.10.
4.1 For the payment of the product price and the relevant shipping and delivery costs, you can follow one of the procedures shown in the order form. Under no circumstances will you be charged more than what was actually incurred by the Seller in relation to the payment instrument chosen by you.
4.2 If payment is made by credit card, financial information (such as the credit/debit card number or the expiry date) will be transmitted, using an encrypted protocol, to the relevant remote electronic payment services company without third parties having any access to it whatsoever. Moreover, such details will never be used by the Seller except for performing the purchase procedure or issuing refunds in the event of a return if you exercise your Right of Withdrawal, or if it becomes necessary to prevent or report the commission of fraud on www.tatras.it to the police. The price for the purchase of products and shipping costs, as indicated in the order form, will be debited from your account at the time of shipment of the products purchased.
5. Product shipping and delivery
For specific shipping and delivery methods of products, go to the Customer Service section. Please pay attention to the information in this section because the information contained herein is an integral and essential part of these Terms and Conditions of Sale and, therefore, is considered completely understood and accepted by you at the time of transmission of the order form.
6. Customer support
You can request information through our support services by contacting Customer Service. For more information, go to the Customer Support area.
7. Right of withdrawal
7.1. You have the right to withdraw from the contract concluded with the Seller, without penalty and without providing any reason, within fourteen (14) days from the date of receiving the products purchased on www.tatras.it. Except for some specific cases, duly identified in the Right of Withdrawal section, you cannot exchange one item of clothing selected with another.
7.2 To withdraw from the contract you can use the returns and exchange form (conforming to the type of form in accordance with art. 49, para. 4 of the Consumer Code) to be filled in and submitted directly online through the site, or prepare and send to the Seller another explicit statement of your decision to withdraw from the contract. If you choose to use the returns and exchange form, to be transmitted directly online through the site www.tatras.it, the Seller will send you confirmation by email of receipt of the request for withdrawal. If you choose, however, to send another statement of withdrawal, the onus of proving the proper and timely exercise of the Right of Withdrawal will be up to you.
7.3 Once the withdrawal from the contract has been exercised, you must return the products to the Seller delivering them to the carrier for shipment within fourteen (14) days since you communicated to the Seller your decision to withdraw from the contract.
7.4 The only expenses payable by you are those for returning the purchased products, unless the Seller has expressly exempted you from such expenses at the time of purchase and on the further condition that you make use of the shipper indicated by the Seller in the returns and exchange form.
7.5 If you decide to use the shipper indicated by the Seller in the returns and exchange form, you will not have to make the payment for the expenses of returning the purchased products personally. The payment of the expenses incurred to return the purchased products will be made on your behalf directly by the Seller which will thereby release you from any obligation to pay the shipper. Moreover, from the time of the delivery of the products purchased to the shipper indicated by the Seller in the returns and exchange form, the Seller will exempt you from any liability in case of loss or damage of the products during transport.
7.6 If you decide to use a shipping method other than that indicated by the Seller in the returns and exchange form, you will then have to make the payment for the expenses of returning the purchased products personally. In this case, the liability in case of loss or damage of goods during transport, which is due to a careless choice of carrier and/or method of delivery, may be yours.
7.7 The Right of Withdrawal – in addition to complying with the terms and methods mentioned above in sections 7.1, 7.2, 7.3 and 7.4 – is deemed properly exercised where the following conditions are fully met:
- the returns and exchange form transmitted directly online via the site must be properly completed and submitted to the Seller within fourteen (14) days of receipt of the products;
- the products must not have been used, worn or washed;
- the identification tag must still be attached to the products with the disposable seal which forms an integral part of the goods;
- the products must be returned in their original packaging;
- returned products must be delivered to the shipper within fourteen (14) days from when you announced your decision to the Seller to withdraw from the contract;
- the products must not be damaged.
7.8 If the Right of Withdrawal is exercised in conformity with the timeframes and procedures set out in this section 7, the Seller shall reimburse any amounts received for the purchase of products in accordance with the procedures and timeframes established.
7.9 The money will be refunded to you as soon as possible and in any event within fourteen (14) days from the date the Seller receives the products back. We will activate the reimbursement procedure once we verify the correct execution of the terms and conditions mentioned above, as indicated in section 8.
7.10 If the terms and conditions for the exercise of your Right of Withdrawal, as per sections 7 a), e) and f) above, are not complied with, you will not be entitled to reimbursement of sums already paid to the Seller. Within 14 days of sending of the email in which you will be notified of the rejection of the return, you can choose to re-obtain, at your expense, the products in the state in which they were returned to the Seller, notifying the Seller of the same, according to the procedures that will be communicated to you. Otherwise, the Seller is entitled to keep the products in addition to sums already paid for their purchase.
8. Timeframe and procedure for reimbursement
8.1 After returning the products, the Seller shall make the necessary checks for compliance of the same with the terms and conditions set forth in section 7. If the checks are successfully concluded, the Seller will send you an email confirming the acceptance of the returned items.
8.2 Regardless of the payment method used by you, the reimbursement will be activated by the Seller as quickly as possible and, in any event, within fourteen (14) days from the date on which the Seller is made aware that your Right of Withdrawal is being exercised, after verifying the proper execution of your Right of Withdrawal and checking the returned products.
8.3 The Seller performs the reimbursement using the same means of payment used by you for the purchase of products that are returned, unless you have expressly agreed with the Seller the use of a different means of payment and as long as you do not incur any further costs as a result of the reimbursement. If the products recipient indicated on the order form does not match the person who made payment for the amounts due for their purchase, the Seller will make the reimbursement – in the event that the Right of Withdrawal is exercised – to the person who made payment.
8.4 In case you decide to use, for product returns, a shipper other than that indicated by the Seller, you should make the payment of the necessary expenses personally and you will be responsible for any liability in case of loss or damage to the products during transport, according to the procedures and timeframes for exercising the Right of Withdrawal.
10. Governing law and dispute resolution
The Terms and Conditions of Sale are governed by Italian law and in particular by Decree Law 6 September 2005 no. 206 on the Consumer Code Chapter 1 "Rights of consumers in contracts", with particular reference to regulations on distance contracts, and by Decree Law 9 April 2003 no. 70 regarding certain aspects of electronic commerce.
11. Changes and updates
The Terms and Conditions of Sale may be amended from time to time including in consideration of changes in regulations. The new Terms and Conditions of Sales shall be effective from the date of publication on www.tatras.it.